Allowable returns as defined below will be repaired, replaced or credited by Mariell.
Shipping Errors and/or Damages:
Please report any shipping or invoice errors on the part of Mariell or any damaged merchandise within seven (7) days of receipt. For health reasons, no claims will be allowed except for manufacturer defects and/or any merchandise which has been worn. For date sensitive orders, please report any damages on the date of receipt of order to allow time for any necessary corrections. Mariell is not responsible for any expedited shipping charges on order corrections if the error or damage is not reported immediately. Mariell will issue a store credit (not a refund) for allowable returns.
Mariell will replace or repair any items with manufacturer defects up to 30 days from the date of invoice. Only if an item cannot be replaced or repaired will a credit be issued. After the 30 days, Mariell will have sole discretion whether or not an item is returnable.
There will be a 15% restocking fee on any allowable returns that are not due to Mariell error. All shipping charges relating to returns and/or corrections not due to Mariell error are the sole responsibility of the customer.
Orders will be corrected as soon as possible and may, where appropriate, include a prepaid self-addressed envelope or UPS return label to Mariell for your convenient return to us of any damaged or incorrect product. Please be sure to alert us if your order correction is date-sensitive - otherwise it will ship with your next order. Corrections of international orders will ship with your next order.
Measurements and Colors:
Due to manufacturing and/or dye lot variations, Mariell is not responsible for products that vary slightly from descriptions, measurements or photos.
Freight credit on damaged merchandise returned to Mariell will be limited to actual UPS or USPS published rates for non-expedited shipping.
Special orders, Hand-Crafted Items and Colored Gloves (other than White, Ivory or Jet) are not returnable. For custom-made jewelry, we recommend purchasing our color samplers to ensure proper color match. We have additional color charts not shown on our site - please email us for information.
Items Sold As A Set:
Iems sold as a set must be returned as a complete set or no return can be allowed.